Dear friends, guests, and supporters,
While it is encouraging to see people continue to sign up for our upcoming events, it is also understandable that public health concerns may impact some people’s decisions in the coming weeks. In light of the extraordinary circumstances we find ourselves in, I wanted to take a moment to update everyone on what precautions and policies we are putting in place for the foreseeable future.
The Dep will continue to operate as usual, hosting our classes and events. We will double down on the cleaning and sanitizing protocols for our space, and will be switching to antimicrobial soap for our washrooms and hand wash stations. For Supper Club events, we will consider individual vs. family-style plating options where possible.
We are also going to make some temporary changes to our cancellation/refund policies. Anyone feeling unwell or under advisement to minimize non-essential public interactions, please contact us ASAP if you think you will not be able to attend an event to which you have purchased tickets.
As per our regular policy, we will do our best to find other takers for your tickets. Any released tickets that are picked up will be fully credited automatically.
As a temporary measure, if you are able to let us know >48 hrs prior to your event, we can offer a full credit or refund, regardless of whether the tickets are picked up or not.
For situations where we are notified with less than 48hrs notice, and where tickets go unused, we can offer a 50% credit or refund, as the chefs are likely to have already purchased/prepared ingredients based on the tickets sold.
Should it become necessary for us to cancel any event, we will, as per usual, issue full refunds to all ticket holders.
While we will be issuing refunds and credits as per this policy by default, should you like to consider your ticket purchase as a donation to help support The Dep through what is certain to be a challenging stretch, please let us know.
It is my hope that we can navigate the challenges and uncertainty of the current situation together, and continue to create and share interesting food things with our amazing community of supporters.
We will be following any Toronto Public Health advisories, and will do our best to keep everyone updated should the circumstances change.